01
Diagnose
Two to four weeks of structured discovery — interviews, process observation, data and system walkthroughs. You get a current-state assessment with the findings ranked by cost and risk, whether or not you engage us further.
Advisory
Business consulting
Strategy that survives contact with your operating model.
Most transformation programmes do not fail on strategy. They fail in the gap between a board-approved slide and the way work actually moves through the organisation — the handoffs, the spreadsheets, the control that only one person understands.
Our business consulting practice closes that gap. We map the current state honestly, design a target operating model that people can actually run, build the costed business case that gets it funded, and stay through delivery. In regulated sectors we design to the obligation first: if a process cannot be evidenced, it is not finished.
We work with boards, COOs, finance directors and compliance leads across financial services, legal and professional services, property, healthcare and the public sector — organisations where an operating model has to satisfy an auditor as well as a customer.
Capabilities
What we actually do.
Target operating model design
People, process, technology, data and governance defined as one model — with the accountabilities and controls written down, not assumed.
Business process re-engineering
End-to-end process mapping, waste and control-gap analysis, then redesign for cycle time, cost and auditability at the same time.
Business case & investment appraisal
Costed options, benefits modelling, sensitivity analysis and a board-ready decision pack that stands up to a finance director's questions.
Operational resilience & continuity
Important business services mapped, impact tolerances set, dependencies and third parties tested — aligned to UK operational resilience expectations and ISO 22301 practice.
Programme delivery & PMO
Delivery governance that reports the truth: a single plan, real dependencies, an honest RAID log and benefits tracked past go-live.
Cost, vendor & licence optimisation
Spend baselined, contracts and licence estates reviewed, duplication removed — with the savings written into the budget, not just the report.
How we work
The shape of an engagement.
02
Design
The target operating model, process designs and control framework, built with your people rather than presented to them. Every design decision is traceable to an obligation, a cost or a customer outcome.
03
Decide
A costed, optioned business case with a phased roadmap. Board-ready, plain-language, and honest about what the organisation can absorb in a year.
04
Deliver
Delivery with a working PMO, embedded change management and benefits tracked to realisation. We hand over a running operation, not a document set.
What you get
- Current-state assessment and process baseline
- Target operating model blueprint
- Control framework mapped to your obligations
- Costed, optioned business case
- Phased transformation roadmap
- Benefits realisation and tracking plan
Who we work with
- Financial services & fintech
- Legal & professional services
- Property, lettings & estate agency
- Healthcare & life sciences
- Recruitment & staffing
- Public sector & not-for-profit
Not on the list? The constraint we design to is regulatory exposure, not sector — talk to us about yours.
Common questions
Questions we get asked.
How is this different from a large management consultancy?
Scale and staffing. You get the people who scoped the work doing the work, and a software house behind them — so a recommendation to automate a process comes with a realistic view of what building it costs.
Do you only work with regulated organisations?
No, but it is where we are strongest. If your operating model has to satisfy the FCA, the ICO, HMRC or an ISO auditor, that constraint shapes the design from day one rather than arriving late.
How long is a typical engagement?
A diagnostic runs two to four weeks. Design is typically six to twelve weeks. Delivery is scoped to the roadmap — we would rather phase it than promise a single eighteen-month programme.
Can you deliver the technology as well as the advice?
Yes. Our technology, AI and ERP practices build what the operating model needs, and our SaaS portfolio covers identity, signing, storage and monitoring if you would rather adopt than build.
Related practices
- Technology & solution consulting
Architecture that holds when the load and the auditor arrive.
- ERP consulting — Oracle & SAP
Oracle and SAP programmes delivered with the controls already in place.
- Security audits & ISO lead auditor services
Audits led by a certified ISO/IEC 27001 Lead Auditor — findings you can act on, evidence you can show.
Ready when you are
Start with a conversation, not a proposal.
Thirty focused minutes. Tell us the problem and the constraints, and we will tell you honestly whether we are the right people for it.